Digital Assistants

Konexio supports digital assistants, i.e. including social workers, civil servants, and any others who  help users better master digital tools, from online administrative procedures to basic professional tasks. 
To provide the most relevant support and ensure the best educational experience, each training is unique. We tailor our modules directly to participant needs.

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Objectives

This training module allows digital assistants to actively improve their practices, achieving the following objectives:​

• Understand the issues of digital exclusion
  
• Understand the importance of digital literacy
  
• ​Acquire a methodology to diagnose the proficiency of users
• Implement actions of digital mediation 
• Adapt best practices for assisting users

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Our Value Proposition

Extensive experience with digital education ​

Tailored modules adapted to participant needs​

A strong emphasis on actionable feedback

A learning approach that equips participants with long-term problem-solving skills

"This training allowed me to better understand the issues of digital exclusion and to acquire the right skills to best help users as a volunteer". 

Irène F., Digital Assistant

"As a civil servant, it is sometimes difficult to respond to requests from users who have to be specifically guided in an online task. This day of training has given me useful points of reference and tools - it will enable me to better diagnose people's digital autonomy and needs.“

Jean-Marc G., Digital Assistant