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Digital Assistants

Are you a digital assistant who guides users in navigating digital tools and digitized government services? Do you need to be able to evaluate the proficiency of users? Are you in contact with people who need assistance and guidance to make better use of digital tools?
APPLY

Digital Assistants

Konexio supports digital assistants, i.e. including social workers, civil servants, and any others who  help users better master digital tools, from online administrative procedures to basic professional tasks. 
To provide the most relevant support and ensure the best educational experience, each training is unique. We tailor our modules directly to participant needs.
Apply

Objectives

This training module allows digital assistants to actively improve their practices, achieving the following objectives:​
  • Understand the issues of digital exclusion
  • Understand the importance of digital literacy
  • ​Acquire a methodology to diagnose the proficiency of users
  • Implement actions of digital mediation 
  • Adapt best practices for assisting users
​

Our Value Proposition

Laptop Coding by Ben Davis from the Noun Project
Extensive experience with digital education ​
Community by Maxim Kulikov from the Noun Project
Tailored modules adapted to participant needs​
Gears by Gregor Cresnar from the Noun Project
A strong emphasis on actionable feedback
Picture
A learning approach that equips participants with long-term problem-solving skills
"This training allowed me to better understand the issues of digital exclusion and to acquire the right skills to best help users as a volunteer"
IRENE F., Digital Assistant
"As a civil servant, it is sometimes difficult to respond to requests from users who have to be specifically guided in an online task. This day of training has given me useful points of reference and tools - it will enable me to better diagnose people's digital autonomy and needs"
JEAN-MARC G., Digital Assitant
"This training allowed me to better understand the issues of digital exclusion and to acquire the right skills to best help users as a volunteer". 

Irène F., Digital Assistant

"As a civil servant, it is sometimes difficult to respond to requests from users who have to be specifically guided in an online task. This day of training has given me useful points of reference and tools - it will enable me to better diagnose people's digital autonomy and needs.“

Jean-Marc G., Digital Assistant

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  • Training Programs
    • Digital Skills
    • Code Skills
    • Professional training programs
    • Digital Assistants
    • Our international training program
    • How to Apply?
  • Formation
    • Compétences numériques
    • Compétences en code
    • Formation continue
    • Aidants numériques
    • Nos formations à l'international
    • Comment candidater ?
  • Engagez-vous
    • Volunteer
    • Bénévoles
    • Partenaires
    • Partners
  • Konexio
    • About Us
    • A propos de nous
    • Job Offers
    • Offres d'emploi
    • Press release
    • Presse et publications
    • Contact
    • Contact
  • Actualités
  • News
  • Upskill library
  • Faites un don !