Impact Through Outsourcing: Our New BPO Strategy

For refugees and marginalized communities, securing sustainable employment is an uphill battle. Barriers like limited education, restrictive work rights, and social exclusion often leave individuals stuck in informal sectors with inconsistent income and little career growth. To tackle these challenges, Konexio Africa is launching a new solution; our new Business Process Outsourcing (BPO) strategy. This initiative uses digital skills as a pathway to stable, dignified work, complementing our existing platform-focused efforts with our existing partners at Appen, Upwork, Toloka.

While Konexio has already empowered many with digital skills training, securing jobs in the global market remains a hurdle for refugees due to a lack of networks and trust from employers. With our Agency strategy, Konexio steps in as a trusted intermediary, connecting global businesses to skilled talent from underserved communities. We not only ensure the quality of work but also assume the risks associated with employing refugees and marginalized individuals.

Our BPO services span data and AI, customer support, virtual assistance, and content moderation for both local and international clients. This creates sustainable digital jobs that offer consistent income, career development, and financial independence. By integrating BPO with our existing digital platforms, we provide a holistic solution that empowers refugees, women, and youth to thrive in the global economy.

Partnering with Konexio gives companies access to high-quality outsourcing solutions while driving social impact. We’re not just creating jobs—we’re building a future where refugees and other marginalized groups can break free from cycles of poverty and displacement. We’re excited about this new direction and the opportunities it will unlock for both our partners and the communities we serve.